Is Zoom safe with your data?

Zoom

Zoom Communications

62/100

Good disclosure · high confidence

Zoom earns a B (62/100) because it discloses most of its data practices.

#39

of 211 apps ranked

score · Meeting intelligence avg 61

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Zoom explicitly commits not to train AI on customer content and enumerates rights, recipients, biometric governance and named certifications, but is silent on deletion timelines, AI-log retention, breach notice and synthetic-output marking.

What Zoom's privacy policy and terms of service say about your data

No AI training on content

Zoom states it does not use audio, video, chat, screen sharing or attachments to train its or third-party AI models, earning full on D1.1.

Biometric governance is concrete

Facial geometry and voiceprint data are deleted when no longer necessary or after two years of inactivity, whichever comes first, supporting full on D6.3.

Retention period stays vague

Retention is only 'as long as required' with no number, capping D3.1 at half (ladder 0.2), and deletion timeline, AI-log retention and breach notice are all silent.

What the policy is silent or vague on

Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs
Not stated: a deletion timeline after closure or request
Not stated: shorter retention for AI conversation logs

Zoom privacy rating

Training-data use1 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inDisclosed

Names a way to opt out of or into trainingPartial

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights4 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataDisclosed

Offers data portability in a usable formatPartial

Grants a right to correct your dataDisclosed

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency4 of 5 disclosed

Discloses that you are interacting with AIDisclosed

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesDisclosed

Is versioned and dated, with change noticeDisclosed

Sensitive data and children3 of 3 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataDisclosed

Governs biometric data specificallyDisclosed

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Meeting intelligence
Modalities: audio, video, text
Processes biometrics: Yes
Policy last updated: 2026-02-02
Region scored: Global / US-default
Last assessed: 2026-07-08

Documents examined

Other meeting intelligence apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.