Is Zoom safe with your data?

Zoom

Zoom Communications

52/100

Partial disclosure · high confidence

Zoom earns a C (52/100) because it discloses its data practices only in part.

#71

of 216 apps ranked

score · Meeting intelligence avg 53

-1

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Zoom states plainly that it does not use meeting audio, video, chat or other communications content to train its own or third-party AI models, and it governs biometric data with a concrete two-year outer limit, but it names no retention period for personal data generally, no breach-notification commitment, and no data-minimization pledge.

What Zoom's privacy policy and terms of service say about your data

No training on your content

The policy says twice that Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like customer content to train Zoom's or its third-party AI models.

Biometric data has a hard stop

Facial geometry and voiceprint processing requires consent and the data is deleted when no longer needed or once two years have passed since your last interaction with Zoom, whichever comes first.

Retention has no number

Personal data is kept "for as long as required to engage in the uses described" in the statement, with criteria listed but no stated period, no deletion timeline after account closure, and no shorter clock for AI logs.

Core rights are state-law gated

Access, deletion, correction and portability are framed as rights residents "may have" under some U.S. state laws, are described as not absolute, and may not be afforded to residents of all states.

What the policy is silent or vague on

Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs
Not stated: a deletion timeline after closure or request
Not stated: shorter retention for AI conversation logs

Zoom privacy rating

Training-data use1 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inDisclosed

Names a way to opt out of or into trainingPartial

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights1 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatPartial

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency3 of 5 disclosed

Discloses that you are interacting with AIDisclosed

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticeDisclosed

Sensitive data and children3 of 3 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataDisclosed

Governs biometric data specificallyDisclosed

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Meeting intelligence
Modalities: audio, video, text
Processes biometrics: Yes
Policy last updated: 2026-09-17
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other meeting intelligence apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.