Is Outreach safe with your data?

Outreach

Outreach Corporation

54/100

Partial disclosure · high confidence

Outreach earns a C (54/100) because it discloses its data practices only in part.

#88

of 211 apps ranked

score · Sales & marketing avg 46

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Outreach discloses solid rights mechanics and a named sub-processor list but admits selling data, gives only vague retention and security language, and says nothing about AI interaction, deletion timelines, or breach notification.

What Outreach's privacy policy and terms of service say about your data

Admits selling data

The CCPA section states Outreach "sold" identifiers, network activity, and inferences to event sponsors, advertising networks, and data analytics providers in the last 12 months, with an opt-out form offered.

No-train claim is narrow

The only no-training statement is scoped to Google Workspace Data under the Google API Limited Use requirements; nothing addresses whether general customer content trains models.

Retention is unbounded prose

Retention is "as long as reasonably necessary" with no named period, and the policy adds that actual retention periods "can vary significantly"; no post-closure deletion timeline is given.

Security and breach gaps

Security is listed as "End-to-end encryption of data in transit and at rest" and "SSO integration" without named algorithms or certifications, and the snapshot contains no breach-notification commitment.

What the policy is silent or vague on

Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: a deletion timeline after closure or request
Not stated: shorter retention for AI conversation logs

Outreach privacy rating

Training-data use1 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inPartial

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsDisclosed

Data-subject rights2 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataPartial

Offers data portability in a usable formatPartial

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing4 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementDisclosed

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessDisclosed

Transparency2 of 4 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesDisclosed

Is versioned and dated, with change noticePartial

Sensitive data and children1 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataDisclosed

Governs biometric data specificallyNot applicable

States protections for children's dataPartial

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Sales & marketing
Modalities: text
Processes biometrics: No
Policy last updated: 2026-02-17
Region scored: Global / US-default
Last assessed: 2026-08-13

Documents examined

Other sales & marketing apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.