Is 11x safe with your data?
11x
11x Inc.
Weak disclosure · high confidence
11x earns a D (45/100) because it leaves much about its data practices unstated.
#117
of 216 apps ranked
45
score · Sales & marketing avg 40
+5
vs category average
11x contractually rules out training any AI model on customer data and leaves ownership of that data with the customer, but its privacy policy is dated December 2023 and stays vague on how long data is kept, when it is deleted, and whether anyone is told after a breach.
What 11x's privacy policy and terms of service say about your data
No model training on customer data
The terms state that 11x shall not use any customer data to train any artificial intelligence or machine learning models, and the customer exclusively owns its data while 11x's licence is limited to providing and improving the service.
Retention is open-ended
The policy names no retention period, keeping personal information for as long as 11x considers it potentially useful for contacting you, and deletion after termination is framed as something 11x may do rather than will do by a stated deadline.
No breach notification
Nothing in the policy or terms commits to telling customers or regulators about a security breach, and no notification timeframe appears anywhere.
Named security and privacy contact
Data is described as encrypted at the database level with SSL-protected connections, and a Data Protection Officer is named as the contact point, though no external certification such as SOC 2 or ISO 27001 is claimed.
What the policy is silent or vague on
- Not stated: a way to opt out of training
- Not stated: whether training use differs by plan
- Not stated: a deletion timeline after closure or request
- Not stated: shorter retention for AI conversation logs
11x privacy rating
Details
- Category
- Sales & marketing
- Modalities
- text
- Processes biometrics
- No
- Policy last updated
- 2023-12
- Region scored
- Global / US-default
- Last assessed
- 2026-10-13
Documents examined
Other sales & marketing apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.