Is Otter.ai safe with your data?

Otter.ai

Otter.ai, Inc.

65/100

Partial disclosure · high confidence

Otter.ai earns a C (65/100) because it discloses its data practices only in part.

Dealbreaker flag

D1.1: Section 2 lists a processing purpose of "training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)" with no training opt-out mechanism named anywhere in the policy, so training on user content is on by default.

#45

of 102 apps ranked

score · Meeting intelligence avg 70

-5

vs category average

Grade scaleA · 85–100B · 70–84C · 55–69D · 40–54F · 0–39

Otter.ai lists data-subject rights, names its subprocessors, and covers international transfers with the EU-U.S. Data Privacy Framework certification and Standard Contractual Clauses. Training and retention are the weak points. The policy says Otter trains its own AI on meeting audio and transcriptions that may contain personal information, and it names no opt-out, so training is on by default. Retention is described only as "as long as necessary," with no day-count and no concrete deletion timeline. The active training dealbreaker caps the displayed grade at B, but the score of 65 already lands in the C band.

What Otter.ai's privacy policy says about your data

Trains on your meetings

Section 2 lists a purpose of "training our proprietary AI technology on de-identified audio recordings and on transcriptions (which may contain Personal Information)" and names no opt-out, so training on user content is on by default.

Strong rights menu

Section 6 grants access, correction, erasure, portability in a machine-readable format, objection, restriction, and consent withdrawal, with a privacy@otter.ai contact and a toll-free opt-out line.

Sells data but offers opt-out

The policy says some disclosures to advertising and analytics providers "may broadly be considered a sale of Personal Information" and points users to a "Do Not Sell or Share My Personal Information" link in the website footer.

Retention left vague

Section 5 says Otter stores all personal information "for as long as necessary to fulfill the purposes set out in this Policy," with no day-count and no concrete deletion timeline.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Otter.ai privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inAdverse

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights5 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataDisclosed

Offers data portability in a usable formatDisclosed

Grants a right to correct your dataDisclosed

Grants a way to object to or opt out of processingDisclosed

Retention and deletion1 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestPartial

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsDisclosed

Third-party sharing4 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementDisclosed

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessDisclosed

Transparency4 of 4 disclosed

Discloses that you are interacting with AIDisclosed

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesDisclosed

Is versioned and dated, with change noticeDisclosed

Sensitive data and children2 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataDisclosed

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Meeting intelligence
Modalities: text, audio
Processes biometrics: No
Policy last updated: 2026-06-16
Region scored: Global / US-default
Assessed: 2026-06-20

Read Otter.ai's privacy policy

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Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.