Is Observe.AI safe with your data?

Observe.AI

Observe.AI Inc.

23/100

Poor disclosure · high confidence

Observe.AI earns an F (23/100) because it discloses little about its data practices.

Dealbreaker flag

D1.1: Observe.AI may (i) use and modify the Content for the purposes of ... (B) testing, improving and operating Observe.AI's products and services

#209

of 216 apps ranked

score · Customer support avg 46

-23

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Observe.AI's terms let it use customer call content to test and improve its own products with no opt-out offered, and the privacy policy leaves retention periods, breach notice, and ad-sharing practices unaddressed.

What Observe.AI's privacy policy and terms of service say about your data

Content feeds product improvement

The terms reserve the right to use and modify customer Content for testing, improving and operating Observe.AI's products, and no mechanism to decline is described anywhere in the policy or terms.

No retention period stated

Personal information is kept "for as long as necessary", with no number of days, months, or years given, and nothing is said about deletion timelines after an account closes.

Rights routed through one email

Access, erasure, and marketing objection are all handled by writing to the privacy team, and they appear under a section addressed to EU data subjects rather than as global commitments.

Security described only in adjectives

The policy cites "reasonable physical, technical and administrative security measures" without naming encryption, access controls, or any audit certification, and breach notification is never mentioned.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: data portability

Observe.AI privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsPartial

Data-subject rights0 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatSilent

Grants a right to correct your dataSilent

Grants a way to object to or opt out of processingPartial

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing0 of 5 disclosed

Lists the categories of third parties it shares withPartial

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outSilent

Names a safeguard for international data transfersSilent

States a standard for government and law-enforcement accessPartial

Transparency1 of 5 disclosed

Discloses that you are interacting with AIDisclosed

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsPartial

Maps processing purposes to legal basesSilent

Is versioned and dated, with change noticeSilent

Sensitive data and children0 of 3 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataSilent

Governs biometric data specificallySilent

States protections for children's dataPartial

Security and accountability0 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactPartial

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text, audio
Processes biometrics: Yes
Policy last updated: Not stated
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.