Is ChurnZero safe with your data?

ChurnZero

ChurnZero, Inc.

56/100

Partial disclosure · high confidence

ChurnZero earns a C (56/100) because it discloses its data practices only in part.

#51

of 216 apps ranked

score · Customer support avg 40

+16

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

ChurnZero's privacy policy and 2022 terms confirm the customer owns its data and name a Data Protection Officer, but they say nothing about whether customer inputs train the AI features the policy advertises, give no retention period in days, and list no sub-processors.

What ChurnZero's privacy policy and terms of service say about your data

AI use disclosed, training stance unclear

The policy confirms ChurnZero builds generative AI into its products, but the only training commitment it makes is that Google Workspace APIs are not used to train generalized models, leaving customer data silent.

No retention period

Retention is described only as "as long as necessary," with the policy conceding that actual retention periods can vary significantly and naming no number of days.

Customer keeps ownership of its data

The terms state the customer owns all Customer Data and ChurnZero obtains no ownership in it, with ChurnZero's licence limited to the term of the agreement.

Export window is region-gated

The 30-day post-termination export right applies only where data originates in the EEA, UK, or Switzerland; elsewhere ChurnZero disclaims any obligation to retain data after termination.

What the policy is silent or vague on

Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: shorter retention for AI conversation logs
Not stated: a sub-processor list or data processing agreement

ChurnZero privacy rating

Training-data use1 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inPartial

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsDisclosed

Data-subject rights2 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatDisclosed

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestPartial

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementSilent

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency3 of 4 disclosed

Discloses that you are interacting with AIDisclosed

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticeDisclosed

Sensitive data and children1 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataSilent

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationPartial

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text
Processes biometrics: No
Policy last updated: 2025-05-28
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.