Is ChurnZero safe with your data?

ChurnZero

ChurnZero, Inc.

52/100

Partial disclosure · high confidence

ChurnZero earns a C (52/100) because it discloses its data practices only in part.

#100

of 211 apps ranked

score · Customer support avg 46

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

ChurnZero's global privacy policy and 2022 terms cover rights, sharing and transfers in reasonable detail but rely heavily on vague language for retention, security and AI training, with several claims that fall short of a named mechanism or concrete number.

What ChurnZero's privacy policy and terms of service say about your data

Ownership without a reuse limit

The terms confirm the customer owns Customer Data, but section 4.2 also lets ChurnZero own all derived Usage Data, so the ownership quote alone does not evidence a service-only reuse limit.

Rights stated, mechanisms thin

Access, erasure and correction are asserted as rights in a bullet list, while the only named tools are the Trust Center for portability and access and a dedicated opt-out page for advertising.

Retention and security stay vague

Retention is "as long as necessary" with no number, the 30-day export window applies only to EEA, UK and Swiss data, and security names encryption for credentials only rather than a specific control set.

Narrow AI training carve-out

The only training statement is limited to Google Workspace APIs, so the policy is silent on whether general customer inputs train models and offers no opt-out mechanism.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: shorter retention for AI conversation logs

ChurnZero privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsPartial

Data-subject rights2 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatDisclosed

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestPartial

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency3 of 4 disclosed

Discloses that you are interacting with AIDisclosed

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticeDisclosed

Sensitive data and children1 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataSilent

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationPartial

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text
Processes biometrics: No
Policy last updated: 2025-05-28
Region scored: Global / US-default
Last assessed: 2026-08-13

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.