Is ChurnZero safe with your data?

ChurnZero

ChurnZero, Inc.

58/100

Partial disclosure · high confidence

ChurnZero earns a C (58/100) because it discloses its data practices only in part.

#61

of 211 apps ranked

score · Customer support avg 42

+16

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

ChurnZero discloses named user rights, EU standard contractual clauses, an age gate, and a DPO contact, but stays vague or silent on training use, retention periods, sub-processor lists, and security controls.

What ChurnZero's privacy policy and terms of service say about your data

Named EU transfer safeguard

Cites standard contractual clauses under Commission Implementing Decision 2021/914 for international transfers (D4.4 full).

Region-gated deletion timeline

The 30-day export-then-delete clause applies only to EEA/UK/Swiss data, so the global default earns half not full (D3.2).

No sub-processor list

The D4.2 quote is a vendor-obligation clause, not a referenced sub-processor list or DPA, so it drops to zero.

Vague on training and retention

AI use is only "consistent with this Policy" and retention is "as long as necessary," keeping D1.1 zero and D3.1 at ladder 0.2.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: shorter retention for AI conversation logs

ChurnZero privacy rating

Training-data use1 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsDisclosed

Data-subject rights5 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataDisclosed

Offers data portability in a usable formatDisclosed

Grants a right to correct your dataDisclosed

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestPartial

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementSilent

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency1 of 4 disclosed

Discloses that you are interacting with AIPartial

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticePartial

Sensitive data and children1 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataPartial

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationPartial

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text
Processes biometrics: No
Policy last updated: 2025-05-28
Region scored: Global / US-default
Last assessed: 2026-07-08

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.