Is Gainsight safe with your data?

Gainsight

Gainsight, Inc.

49/100

Partial disclosure · high confidence

Gainsight earns a C (49/100) because it discloses its data practices only in part.

#108

of 211 apps ranked

score · Customer support avg 43

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Gainsight's website privacy policy discloses solid data rights, enumerated data categories and recipient categories, and named international-transfer safeguards, but reserves a broad perpetual sublicensable content licence over user submissions and gives only vague retention and security disclosures.

What Gainsight's privacy policy and terms of service say about your data

Adverse content licence

Terms grant Gainsight a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicenseable and transferable right to fully exploit User Submissions (D1.4 zero, adverse).

Portability is EU-only

Portability, objection and restriction rights are limited to EU residents, so under the global/US-default region rule D2.3 is half not full.

Vague retention and security

Retention is only 'can vary significantly' (no number, ladder 0.2) and security names only 'encryption technologies' without TLS/AES-256/RBAC.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Gainsight privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsAdverse

Data-subject rights4 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataDisclosed

Offers data portability in a usable formatPartial

Grants a right to correct your dataDisclosed

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency2 of 4 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesDisclosed

Is versioned and dated, with change noticePartial

Sensitive data and children1 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataPartial

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text
Processes biometrics: No
Policy last updated: 2026-04-01
Region scored: Global / US-default
Last assessed: 2026-07-08

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.