Is Gainsight safe with your data?

Gainsight

Gainsight, Inc.

39/100

Weak disclosure · high confidence

Gainsight earns a D (39/100) because it leaves much about its data practices unstated.

Dealbreaker flag

D1.4: non‑exclusive, worldwide, royalty‑free, perpetual, irrevocable, sublicenseable and transferable right to fully exploit such User Submissions

#157

of 216 apps ranked

score · Customer support avg 43

-4

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Gainsight publishes a detailed privacy policy with strong California rights mechanisms and named transfer safeguards, but its terms of service claim a perpetual, sublicensable licence over anything users post and the policy says nothing about AI model training, breach notification, or how long data is actually kept.

What Gainsight's privacy policy and terms of service say about your data

Perpetual content licence

The terms of service grant Gainsight a worldwide, royalty-free, perpetual, irrevocable, sublicensable and transferable right to fully exploit anything you post, including the right to reformat, modify and create derivative works of it.

Silent on AI training

Neither the privacy policy nor the terms of service say whether user content is used to train or improve AI models, and no opt-out mechanism is described.

No retention period or breach notice

Data is kept wherever there is an "ongoing legitimate business need" and the policy states that actual retention periods can vary significantly, with no number given; there is also no commitment to notify users of a data breach.

Concrete rights channels

Access, deletion, know and opt-out-of-sale requests each have a named route, including a web form and a phone line, plus a named Data Protection Officer and UK and EEA representatives.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Gainsight privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights4 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataDisclosed

Offers data portability in a usable formatPartial

Grants a right to correct your dataDisclosed

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency2 of 4 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesDisclosed

Is versioned and dated, with change noticePartial

Sensitive data and children1 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataPartial

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text
Processes biometrics: No
Policy last updated: April 2026
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.