Is Gainsight safe with your data?

Gainsight

Gainsight, Inc.

44/100

Weak disclosure · grade D is 35–47 · high confidence

Scored 44 ± 5 (range 39–49)

The ±5 is measured, not chosen: re-running the grader on identical policy text landed inside this range for 96% of apps. Read a one-grade gap between two apps as noise. How we grade

Gainsight earns a D (44/100) because it leaves much about its data practices unstated.

Dealbreaker flag

D1.4: non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicenseable and transferable right to fully exploit such User Submissions

#127

of 216 apps ranked

score · Customer support avg 43

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Gainsight's policy sets out detailed data rights, enumerated recipient categories and named international transfer safeguards, while naming no retention period, taking a perpetual and sublicensable licence over user submissions, and saying nothing about AI or model training.

What Gainsight's privacy policy and terms of service say about your data

Named transfer safeguards

International transfers rely on the European Commission's Standard Contractual Clauses of 4 June 2021 under Article 46(2) GDPR plus the UK Addendum, with copies available on request.

Perpetual content licence

The terms of service claim a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicenseable and transferable right to fully exploit user submissions.

No retention period

Data is kept wherever there is an "ongoing legitimate business need", and the policy states that actual retention periods can vary significantly without naming any number.

Rights split by region

Access, correction and deletion are offered to everyone through a named privacy contact and web form, while portability, objection and the legal-basis explanation are offered only to EU, EEA or Swiss residents.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Gainsight privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights4 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataDisclosed

Offers data portability in a usable formatPartial

Grants a right to correct your dataDisclosed

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency1 of 5 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesSilent

Is versioned and dated, with change noticePartial

Sensitive data and children1 of 4 disclosed

Discloses automated decisions and a human-review pathSilent

Limits the use of special-category dataSilent

Governs biometric data specificallySilent

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text
Processes biometrics: No
Policy last updated: 2026-04
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.