Is Cresta safe with your data?
Cresta
Cresta Intelligence Inc.
Poor disclosure · high confidence
Cresta earns an F (31/100) because it discloses little about its data practices.
#176
of 205 apps ranked
31
score · Customer support avg 42
-11
vs category average
Cresta discloses standard data rights (access conditional, deletion with exceptions, correction unspecified), enumerated data categories, and international transfer safeguards via standard-form contracts, but lacks named AI training disclosures, breach notification procedures, and specific security controls beyond generic boilerplate.
What Cresta's privacy policy and terms of service say about your data
Data categories
Policy exhaustively enumerates 12 data categories (A-L) with YES/NO collection indicators, supporting full award for D5.3
Conditional access right
States users 'may have the right' to access data and that 'these rights are not absolute,' making access conditional rather than guaranteed
No AI training disclosure
Policy is silent on whether user inputs train AI models, no mechanism named, contradicting prior 'half' award for D5.1 which requires explicit AI disclosure
Safeguards for transfers
Policy names 'standard-form contracts approved by the relevant authorities' for international transfers, supporting full award for D4.4
The area-by-area breakdown for Cresta is being prepared and will appear after its next scoring pass on the current rubric. The summary and highlights above reflect the latest assessment.
Details
- Category
- Customer support
- Modalities
- text, audio
- Processes biometrics
- Yes
- Policy last updated
- 2025-11-27
- Region scored
- Global / US-default
- Last assessed
- 2026-06-21
Documents examined
Other customer support apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.