Is Cresta safe with your data?

Cresta

Cresta Intelligence Inc.

43/100

Weak disclosure · high confidence

Cresta earns a D (43/100) because it leaves much about its data practices unstated.

#147

of 211 apps ranked

score · Customer support avg 47

-4

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Cresta's public privacy notice and terms cover data categories, recipient categories and rights in reasonable detail, but the AI-specific disclosures on training, retention periods and breach notification are absent, and several rights and safeguards are stated only as conditional or region-limited boilerplate.

What Cresta's privacy policy and terms of service say about your data

Rights carry a broad refusal caveat

Access, deletion, portability plus correction appear as bare bullet entries under the caveat that "these rights are not absolute, and in certain cases, we may decline your request as permitted by law". Deletion is further "subject to certain exceptions provided by law".

Transfer and legal-basis detail is Europe-only

The standard-form contracts language sits under the EEA, UK plus Switzerland transfer heading. The purposes-to-legal-bases table is prefaced by "If you are located in the EU or UK, the following information applies to you," so neither reaches users elsewhere.

Notice excludes the product data entirely

The notice explicitly excludes "Customer Personal Information" processed through Cresta's products. Nothing in it addresses model training, opt-out mechanisms, AI-interaction disclosure, synthetic-output marking, post-closure deletion timelines or breach notification.

No adverse clauses found

Every indicator stays adverse:false. The terms state "We do not assert any ownership over your Contributions", deletion is honoured rather than refused, retention is vague rather than indefinite-as-policy, and the "sale"/"sharing" acknowledgment is paired with a named Privacy Settings opt-out, so no reserved-harm clause is present.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: a deletion timeline after closure or request

Cresta privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsPartial

Data-subject rights1 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatPartial

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing1 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersPartial

States a standard for government and law-enforcement accessPartial

Transparency2 of 5 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticeDisclosed

Sensitive data and children2 of 3 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataDisclosed

Governs biometric data specificallyPartial

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text, audio
Processes biometrics: Yes
Policy last updated: 2025-11-27
Region scored: Global / US-default
Last assessed: 2026-08-13

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.