Is Cresta safe with your data?

Cresta

Cresta Intelligence Inc.

43/100

Weak disclosure · grade D is 35–47 · high confidence

Scored 43 ± 5 (range 38–48)

The ±5 is measured, not chosen: re-running the grader on identical policy text landed inside this range for 96% of apps. Read a one-grade gap between two apps as noise. How we grade

Cresta earns a D (43/100) because it leaves much about its data practices unstated.

#135

of 216 apps ranked

score · Customer support avg 43

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Cresta's public privacy notice covers data categories, recipient categories and user rights in detail but says nothing about whether customer conversations train its models, carries no retention period or breach-notification commitment, and names no security controls or certifications.

What Cresta's privacy policy and terms of service say about your data

No training-data disclosure

The policy never states whether inputs or conversations are used to train Cresta's models, and offers no opt-out or opt-in mechanism.

Rights are well documented

Access, correction, deletion, portability and opt-out rights are all listed, with a Data Subject Access Request webform and a dedicated cresta-privacy@cresta.ai address for exercising them.

Retention is open-ended

Information is kept "for as long as it is necessary" with no stated period, no deletion timeline after account closure, and no shorter retention for AI logs.

Security is described only in adjectives

The policy promises "appropriate and reasonable technical and organizational security measures" without naming encryption, access controls or any certification, and sets out no breach-notification commitment.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: a deletion timeline after closure or request

Cresta privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsPartial

Data-subject rights2 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataDisclosed

Offers data portability in a usable formatPartial

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing1 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersPartial

States a standard for government and law-enforcement accessPartial

Transparency1 of 5 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticePartial

Sensitive data and children2 of 4 disclosed

Discloses automated decisions and a human-review pathSilent

Limits the use of special-category dataDisclosed

Governs biometric data specificallySilent

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text, audio
Processes biometrics: Yes
Policy last updated: 2025-11-27
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.