Is Cresta safe with your data?

Cresta

Cresta Intelligence Inc.

46/100

Weak disclosure · high confidence

Cresta earns a D (46/100) because it leaves much about its data practices unstated.

#109

of 216 apps ranked

score · Customer support avg 42

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Cresta's public privacy notice covers access, deletion, correction and portability rights in detail and enumerates the data categories it collects, but it says nothing at all about whether conversations train its models and names no retention period, breach-notice timeline or specific security control.

What Cresta's privacy policy and terms of service say about your data

Training data unaddressed

Neither the privacy notice nor the terms of service say whether customer or website data is used to train Cresta's models, and no opt-out mechanism is offered.

Strong rights, weak timelines

Users can request access, deletion, correction and a copy of their data through a named webform and privacy address, yet the notice sets no retention period beyond "as long as it is necessary" and gives no deletion deadline after an account closes.

Tracking may count as a sale

Cresta states it does not sell data for money but concedes its ad networks and tracking technologies may qualify as a "sale" or "sharing" under US state law, with opt-out via a Privacy Settings link.

Security described only in adjectives

Protection is promised as "appropriate and reasonable technical and organizational security measures" with no encryption standard, access control or certification named, and no breach notification commitment.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: a deletion timeline after closure or request

Cresta privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsPartial

Data-subject rights5 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataDisclosed

Offers data portability in a usable formatDisclosed

Grants a right to correct your dataDisclosed

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing1 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersPartial

States a standard for government and law-enforcement accessPartial

Transparency1 of 5 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticePartial

Sensitive data and children1 of 3 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataPartial

Governs biometric data specificallyPartial

States protections for children's dataDisclosed

Security and accountability0 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactPartial

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text, audio
Processes biometrics: Yes
Policy last updated: 2025-11-27
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.