Is Ada safe with your data?
Ada
Ada Support Inc.
Good disclosure · high confidence
Ada earns a B (73/100) because it discloses most of its data practices.
#27
of 116 apps ranked
73
score · Customer support avg —
—
vs category average
Ada lands a solid B. Its Meta supplement states Ada does not use identifiable end-user data to train public AI models and that data sent to LLM providers is covered by zero data retention policies and is not used to train public models. The security section names concrete controls (SOC 2 Type 2, TLS 1.2+, AES-256, role-based access, multi-factor authentication) and a Data Protection Officer, and the policy sets a 90-day post-termination retention window with a typical 30-day turnaround for controller-side deletion requests. It stays silent on data portability, special-category limits, a children's age gate, and breach notification.
What Ada's privacy policy says about your data
No public model training on customer data
The Meta supplement states Ada does not use identifiable end-user data to train public AI models, and that customer data processed by large language model providers is not used to train public models, with those providers operating under zero data retention policies.
Named security stack and SOC 2
Ada lists SOC 2 Type 2 certification, encryption in transit (TLS 1.2+) and at rest (AES-256), role-based access controls, and multi-factor authentication, plus a Data Protection Officer reachable at dpo@ada.support.
Concrete retention and deletion timelines
After termination Ada retains Meta-channel data for up to 90 days before it is deleted or anonymized, and controller-side deletion requests are handled typically within 30 days.
Gaps on portability, breach, children
The rights section covers access, deletion, correction, and restriction but does not name data portability, and the policy is silent on breach notification, special-category data limits, and a children's age gate.
What the policy is silent or vague on
- Not stated: whether training use differs by plan
- Not stated: data portability
- Not stated: limits on special-category data
- Not stated: protections for children's data
Ada privacy rating
Details
- Category
- Customer support
- Modalities
- text
- Processes biometrics
- No
- Policy last updated
- 2026-04-21
- Region scored
- Global / US-default
- Assessed
- 2026-06-20
Other customer support apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.