Is Ada safe with your data?
Ada
Ada Support Inc.
Partial disclosure · high confidence
Ada earns a C (53/100) because it discloses its data practices only in part.
#68
of 216 apps ranked
53
score · Customer support avg 41
+12
vs category average
Ada contractually bars its model providers from training on customer data and names strong security controls, but its retention commitments are vague outside the Meta messaging channel and it says nothing about breach notification or children.
What Ada's privacy policy and terms of service say about your data
No training on customer data
The terms state that Ada does not permit its third-party model providers to train or fine tune any model on customer data, and that those providers operate under zero data retention policies.
Retention period left open
The privacy policy keeps information "for no longer than necessary" without naming a period; the only concrete figure, 90 days after termination, applies to data received through Meta messaging services.
Named security controls, no breach commitment
Ada names SOC 2 Type 2 certification, TLS 1.2+ in transit, AES-256 at rest, role-based access controls and multi-factor authentication, but the policy never says it will notify anyone of a data breach.
Nothing on children or age
Neither the privacy policy nor the terms mention children, minors, or any age threshold for use of the service.
What the policy is silent or vague on
- Not stated: a way to opt out of training
- Not stated: whether training use differs by plan
- Not stated: a data-minimisation commitment
- Not stated: protections for children's data
Ada privacy rating
Details
- Category
- Customer support
- Modalities
- text
- Processes biometrics
- No
- Policy last updated
- 2026-04-21
- Region scored
- Global / US-default
- Last assessed
- 2026-10-13
Documents examined
Other customer support apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.