Is Ada safe with your data?
Ada
Ada Support Inc.
Good disclosure · high confidence
Ada earns a B (61/100) because it discloses most of its data practices.
Dealbreaker flag
- D1.4: Nothing in this Agreement shall restrict Ada Support from using Inputs for its own purposes, or for other customers, where such Inputs are generic in nature and do not include Confidential Information of Customer
- D4.3: Our use of certain online advertising and analytics technologies as discussed above in the 'Online Analytics and Advertising' section may be considered 'sales' and/or 'online targeted advertising.' To opt out of these activities, please follow the instructions in the 'Online Analytics and Advertising' section above. Ada does not sell or share data received through Meta Platform Services for third-party advertising or cross-context behavioral advertising purposes
#44
of 211 apps ranked
61
score · Customer support avg 44
+17
vs category average
Ada's policy discloses strong data governance for deletions, access, and subprocessors, but reserves harmful rights on output reuse and targeted advertising sales with only opt-out protection.
What Ada's privacy policy and terms of service say about your data
Vendor reserves rights over customer inputs
Ada explicitly reserves the right to use customer inputs for its own purposes and for other customers where the data is generic. That reservation undercuts any claim to output ownership.
Advertising use may count as a sale
The policy states Ada's advertising technologies "may be considered sales", with an opt-out as the only escape. It explicitly reserves the right to sell or share data for targeted advertising.
Post-termination retention has no deadline
Data is kept after termination for a "reasonable period of time". No number, cap or concrete deadline is given.
Silent on opting general inputs out of training
The only training statement covers non-use of Meta end-user data for public models. Nothing says whether general user inputs can be excluded from training.
What the policy is silent or vague on
- Not stated: a way to opt out of training
- Not stated: whether training use differs by plan
- Not stated: your ownership of generated outputs
- Not stated: whether it sells or shares data for advertising
Ada privacy rating
Details
- Category
- Customer support
- Modalities
- text
- Processes biometrics
- No
- Policy last updated
- 2026-04-21
- Region scored
- Global / US-default
- Last assessed
- 2026-08-13
Documents examined
Other customer support apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.