Is Intercom Fin safe with your data?

Intercom Fin

Intercom Inc.

40/100

Weak disclosure · high confidence

Intercom Fin earns a D (40/100) because it leaves much about its data practices unstated.

Dealbreaker flag

D1.1: Customer hereby grants to Intercom a non-exclusive, worldwide, royalty-free right to access, use and display the Customer Data during the Term in order to provide and improve our Services, including for Intercom AI model training.

#153

of 216 apps ranked

score · Customer support avg 43

-3

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Intercom's terms grant it the right to use customer conversation data for its own AI model training with no opt-out named, and most of the privacy rights the policy describes are offered only to residents of the EEA, the UK, or California.

What Intercom Fin's privacy policy and terms of service say about your data

Trains on your conversations

The terms grant Intercom a worldwide right to use Customer Data to "provide and improve our Services, including for Intercom AI model training." No opt-out, exclusion, or tier exemption is named anywhere in the policy.

Rights depend on where you live

Access, deletion, correction, and portability appear inside a block that opens "If you are a resident of the EEA or the UK." Everyone else is pointed at a California-only CCPA section that covers access, correction, and deletion, omits portability, and reserves the right to decline requests.

Perpetual licence over feedback

While customers keep their IP rights in Customer Data, anything submitted as Feedback is covered by a "perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license (with rights to sublicense)", and de-identified data may be used "during and after the term of this Agreement.

No retention period and no breach timeline

Retention is only "as long as necessary to fulfill the purposes set out in this Privacy Policy" with no number. Security is "commercially reasonable technical and organizational measures" with the specifics on an external page, and no breach-notification timeframe is stated.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Intercom Fin privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights1 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatSilent

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestPartial

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing3 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementDisclosed

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency1 of 4 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticePartial

Sensitive data and children1 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataPartial

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Customer support
Modalities: text
Processes biometrics: No
Policy last updated: 2026-04-01
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other customer support apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.