Is Intercom Fin safe with your data?
Intercom Fin
Intercom Inc.
Poor disclosure · high confidence
Intercom Fin earns an F (37/100) because it discloses little about its data practices.
Dealbreaker flag
- D1.4: Customer will retain all of Customer's Intellectual Property Rights in and to the Customer Data; Intercom granted a perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license to Feedback
#156
of 205 apps ranked
37
score · Customer support avg 41
-4
vs category average
Intercom Fin's privacy disclosures are heavily regionalized, with meaningful rights (access, deletion, portability) only for EEA/UK residents; global US-default users lack deletion rights, have vague retention ("as long as necessary"), and face perpetual sublicensable Feedback licensing.
What Intercom Fin's privacy policy and terms of service say about your data
Perpetual feedback license
Feedback you provide is licensed to Intercom on a perpetual, irrevocable, worldwide, sublicensable basis
Rights limited by region
Access, deletion, and correction rights are described only for EEA and UK residents, leaving others without them
Vague retention
Personal data is kept only as long as necessary to fulfill stated purposes, with no fixed period
Boilerplate security
Commits only to commercially reasonable technical and organizational measures with no named standard
The area-by-area breakdown for Intercom Fin is being prepared and will appear after its next scoring pass on the current rubric. The summary and highlights above reflect the latest assessment.
Details
- Category
- Customer support
- Modalities
- text
- Processes biometrics
- No
- Policy last updated
- 2026-04-01
- Region scored
- Global / US-default
- Last assessed
- 2026-06-21
Documents examined
Other customer support apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.