Is Forethought safe with your data?
Forethought
Forethought Technologies, Inc.
Weak disclosure · high confidence
Forethought earns a D (40/100) because it leaves much about its data practices unstated.
#149
of 216 apps ranked
40
score · Customer support avg 43
-3
vs category average
Forethought publishes a detailed rights section and a flat statement that it does not rent or sell personal information, but it says nothing about whether customer content trains its machine-learning models, names no retention period, and expressly reserves the right to change the policy without prior notice.
What Forethought's privacy policy and terms of service say about your data
No training disclosure
The policy and SaaS agreement never address whether customer content is used to train Forethought's machine-learning models. The agreement instructs Forethought to use customer content to "provide, secure and improve" its products, with no opt-out named either way.
Retention left open-ended
Personal information is kept "for as long as is necessary for the purposes it was collected," and the policy adds that "actual retention periods can vary significantly." No number, no deletion timeline after an account closes, and no shorter window for AI conversation logs.
Changes without notice
Forethought "reserves the right to update or modify this Policy at any time and from time to time without prior notice." The page carries a Last Updated date but no version history, and material-change notice is only a "reasonable efforts" promise.
Transfer safeguard is Europe-only
The named safeguard, European Commission standard contractual clauses, is offered for transfers out of the EEA, UK and Switzerland. Users outside Europe get no equivalent named mechanism, and the site does not honour Do Not Track signals.
What the policy is silent or vague on
- Not stated: keeping user inputs out of model training
- Not stated: a way to opt out of training
- Not stated: whether training use differs by plan
- Not stated: a deletion timeline after closure or request
Forethought privacy rating
Details
- Category
- Customer support
- Modalities
- text
- Processes biometrics
- No
- Policy last updated
- 2026-05-06
- Region scored
- Global / US-default
- Last assessed
- 2026-10-13
Documents examined
Other customer support apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.