Is Decagon safe with your data?
Decagon
Poor disclosure · high confidence
Decagon earns an F (18/100) because it discloses little about its data practices.
#212
of 216 apps ranked
18
score · Enterprise copilot avg 50
-32
vs category average
Decagon's privacy policy covers its marketing website and explicitly excludes the customer data it processes for business clients, so it says nothing about whether conversations train models, how long data is kept, or how to delete it.
What Decagon's privacy policy and terms of service say about your data
No training-data disclosure
The policy never states whether user inputs or conversations are used to train or improve Decagon's AI models, and offers no opt-out or opt-in control.
No retention period
There is no retention period anywhere in the policy: no number of days, no deletion timeline after an account closes, and no shorter window for AI conversation logs.
Shares data for ad targeting
Decagon shares user information with third-party advertising companies to facilitate interest-based advertising, and says it cannot offer any assurances that those companies participate in the industry opt-out programs it points users to.
Transfers abroad without a named safeguard
The policy warns that personal information may be transferred to the United States or other locations where privacy laws are less protective, without naming standard contractual clauses, an adequacy decision, or any other safeguard.
What the policy is silent or vague on
- Not stated: keeping user inputs out of model training
- Not stated: a way to opt out of training
- Not stated: whether training use differs by plan
- Not stated: your ownership of generated outputs
Decagon privacy rating
Details
- Category
- Enterprise copilot
- Modalities
- text, audio
- Processes biometrics
- Yes
- Policy last updated
- 2025-05-06
- Region scored
- Global / US-default
- Last assessed
- 2026-10-13
Documents examined
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.