Is Decagon safe with your data?
Decagon
Poor disclosure · high confidence
No. Decagon earns an F (25/100) for what it discloses about your data: the policy states it does not apply to information processed on behalf of business customers, which separate customer agreements govern.
#68
of 69 apps ranked
25
score · Enterprise copilot avg 60
-35
vs category average
Decagon's published policy covers only its own website and marketing data. It says nothing about AI training, retention periods, or most data-subject rights, because the data its AI agents process is excluded and left to private customer agreements.
What Decagon's privacy policy says about your data
Training use unaddressed
The policy states it does not apply to information processed on behalf of business customers, which separate customer agreements govern. It never says whether inputs are used to train models, so the training, opt-out, and tier indicators all score zero for silence.
No retention disclosure
The policy gives no retention period, no deletion timeline, and no shorter AI-log retention statement. The retention domain stays at zero, with only partial credit for the de-identification and aggregation language.
Sharing categories are clear
The policy lists recipient categories: service providers, advertising partners, professional advisors, authorities, and business transferees. It also names opt-out tools for interest-based advertising through the Network Advertising Initiative, the Digital Advertising Alliance, and platform settings.
Rights are only a generic gesture
Beyond a marketing unsubscribe option and a children-specific deletion path, the policy only invites users to contact it to exercise any privacy-related right that may be available under applicable law. It names no access, deletion, portability, or rectification mechanism.
What the policy is silent or vague on
- Doesn't clearly: keeps user inputs out of model training, or makes training opt-in
- Doesn't clearly: names a way to opt out of or into training
- Doesn't clearly: says whether training use differs by plan or tier
- Doesn't clearly: lets the user keep ownership of generated outputs
Decagon privacy rating
Details
- Category
- Enterprise copilot
- Modalities
- text, audio
- Processes biometrics
- Yes
- Policy last updated
- 2025-05-06
- Region scored
- Global / US-default
- Assessed
- 2026-06-20
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Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.