Is Salesforce Einstein safe with your data?

Salesforce Einstein

Salesforce

65/100

Good disclosure · high confidence

Salesforce Einstein earns a B (65/100) because it discloses most of its data practices.

#26

of 211 apps ranked

score · Enterprise copilot avg 49

+16

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Salesforce Einstein discloses zero-retention for customer prompts, customer data ownership, opt-out mechanisms for sharing/ads, and named international transfer safeguards, but lacks specificity on deletion timelines, breach notification, and granular access/portability procedures.

What Salesforce Einstein's privacy policy and terms of service say about your data

Zero-Retention Policy

Prompts and generated responses are never stored or used to train the underlying third-party large language models; data masking replaces PII with non-identifiable tokens before the prompt is sent to the LLM.

Data Ownership & Control

Data belongs to the customer; data remains exclusively the customer's property. Customers remain in control of their data and models at all times.

Government Disclosure Standard

Shares data with government authorities only where based on good-faith belief that disclosure is reasonably necessary to comply with law, prevent harm, detect fraud, or enforce rights (vague standard lacking specificity).

Children's Protections

No knowing collection of Personal Data from children under 13; for ages 13–18 only with parent/guardian consent or separate agreement.

What the policy is silent or vague on

Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: a deletion timeline after closure or request
Not stated: a sub-processor list or data processing agreement

Salesforce Einstein privacy rating

Training-data use2 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inDisclosed

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsDisclosed

Data-subject rights1 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatPartial

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion3 of 4 disclosed

States a retention period for your dataDisclosed

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsDisclosed

Commits to collecting only the data it needsDisclosed

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withPartial

References a sub-processor list or data processing agreementSilent

Does not sell or share data for advertising, or offers opt-outDisclosed

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency3 of 4 disclosed

Discloses that you are interacting with AIDisclosed

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesDisclosed

Is versioned and dated, with change noticePartial

Sensitive data and children3 of 3 disclosed

Discloses automated decisions and a human-review pathDisclosed

Limits the use of special-category dataDisclosed

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Enterprise copilot
Modalities: text
Processes biometrics: No
Policy last updated: 2026-05-19
Region scored: Global / US-default
Last assessed: 2026-07-08

Documents examined

Other enterprise copilot apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.