Is Salesforce Einstein safe with your data?

Salesforce Einstein

Salesforce

49/100

Partial disclosure · high confidence

Salesforce Einstein earns a C (49/100) because it discloses its data practices only in part.

Dealbreaker flag

D1.4: you grant us, our agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use your Content

#86

of 216 apps ranked

score · Enterprise copilot avg 47

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Salesforce documents a zero data retention policy so Einstein prompts and responses are never stored or used to train the third-party models behind it, but the website terms take an irrevocable perpetual licence over content users submit, and the listed data rights apply only where local law happens to grant them.

What Salesforce Einstein's privacy policy and terms of service say about your data

Prompts stay out of model training

The Einstein Trust Layer applies zero data retention, so prompts and generated responses are never stored or used to train the underlying third-party large language models, alongside data masking and TLS in-flight encryption.

Content licence is perpetual

Posting or submitting content to the sites, including to an AI Agent, grants Salesforce, its agents, licensees and assigns an irrevocable, perpetual right to reproduce, modify and create derivative works of that content, and the licence continues after you stop using the sites.

Data rights depend on where you live

Access, correction, deletion and portability are introduced as rights you "may have", subject to local data protection laws, rather than commitments offered to every user.

No retention period or breach notice

Personal data is kept for "a period of time consistent with the original purpose of collection" with no number attached, and the policy never commits to notifying users of a security breach.

What the policy is silent or vague on

Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs
Not stated: shorter retention for AI conversation logs
Not stated: breach notification

Salesforce Einstein privacy rating

Training-data use1 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inDisclosed

Names a way to opt out of or into trainingPartial

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights1 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatPartial

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestPartial

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency3 of 4 disclosed

Discloses that you are interacting with AIDisclosed

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesDisclosed

Is versioned and dated, with change noticePartial

Sensitive data and children1 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataPartial

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Enterprise copilot
Modalities: text
Processes biometrics: No
Policy last updated: 2025-04-08
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other enterprise copilot apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.