Is Salesforce Einstein safe with your data?

Salesforce Einstein

Salesforce

63/100

Good disclosure · grade B is 60–69 · high confidence

Scored 63 ± 5 (range 58–68)

The ±5 is measured, not chosen: re-running the grader on identical policy text landed inside this range for 96% of apps. Read a one-grade gap between two apps as noise. How we grade

Salesforce Einstein earns a B (63/100) because it discloses most of its data practices.

Dealbreaker flag

D1.4: you grant us, our agents, licensees, and assigns an irrevocable, perpetual (non-exclusive) right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of

#23

of 216 apps ranked

score · Enterprise copilot avg 49

+14

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Salesforce discloses a zero-retention guardrail for Einstein prompts sent to third-party models, but its website terms claim an irrevocable perpetual licence over content users post, and the general privacy statement sets no retention number and no breach-notification commitment.

What Salesforce Einstein's privacy policy and terms of service say about your data

Zero retention for AI prompts

The Einstein Trust Layer is described as never storing prompts and generated responses or using them to train the underlying third-party large language models.

Perpetual content licence

The website terms of service take an irrevocable, perpetual right for Salesforce, its agents, licensees and assigns to reproduce, store, publish, adapt and create derivative works of content users post.

No retention number

The privacy statement keeps Personal Data for a period consistent with the original purpose of collection and names no retention period for general account data.

Advertising sharing despite no-sale claim

Salesforce states it does not sell Personal Data, then discloses sharing identifiers and internet activity information with third-party advertisers for targeting on non-Salesforce sites, with a California opt-out.

What the policy is silent or vague on

Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs
Not stated: a deletion timeline after closure or request

Salesforce Einstein privacy rating

Training-data use1 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inDisclosed

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights2 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataDisclosed

Offers data portability in a usable formatPartial

Grants a right to correct your dataDisclosed

Grants a way to object to or opt out of processingPartial

Retention and deletion2 of 4 disclosed

States a retention period for your dataDisclosed

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsDisclosed

Commits to collecting only the data it needsPartial

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersDisclosed

States a standard for government and law-enforcement accessPartial

Transparency4 of 5 disclosed

Discloses that you are interacting with AIDisclosed

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesDisclosed

Is versioned and dated, with change noticeDisclosed

Sensitive data and children1 of 4 disclosed

Discloses automated decisions and a human-review pathSilent

Limits the use of special-category dataPartial

Governs biometric data specificallySilent

States protections for children's dataDisclosed

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Enterprise copilot
Modalities: text
Processes biometrics: No
Policy last updated: 2026-05-19
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other enterprise copilot apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.