Is Relevance AI safe with your data?

Relevance AI

Relevance AI Pty

40/100

Weak disclosure · high confidence

Relevance AI earns a D (40/100) because it leaves much about its data practices unstated.

Dealbreaker flag

D1.1: a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use Client Data to the extent reasonably required to provide the Solution and to improve the Solution

#152

of 216 apps ranked

score · Automation avg 44

-4

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Relevance AI grants itself an irrevocable worldwide licence to use customer inputs to improve its product with no opt-out, and most of its strongest privacy commitments are written to apply only to users in the EEA, UK or Australia.

What Relevance AI's privacy policy and terms of service say about your data

Training on your data

The terms take "a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use Client Data" to provide and "to improve the Solution", with no opt-out offered anywhere in the policy.

Rights depend on where you live

Access, correction, erasure and portability are set out in a section that states those rights apply to data subjects based in the EEA/UK, with a separate short list for Australian residents. Everyone else gets a single line inviting them to email the privacy address.

No retention period

The policy keeps personal information "for as long as necessary" and points to an unpublished internal retention policy, naming no number of days, months or years, and setting no shorter clock for AI interaction logs.

Your data stops being their problem

Once a billing cycle ends after cancellation, Relevance AI states it will "have no responsibility to store or otherwise retain any User Data", and the terms disclaim any guarantee that a backup exists.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Relevance AI privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights1 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatPartial

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestPartial

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing1 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementSilent

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersPartial

States a standard for government and law-enforcement accessPartial

Transparency2 of 4 disclosed

Discloses that you are interacting with AIPartial

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesDisclosed

Is versioned and dated, with change noticePartial

Sensitive data and children0 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataSilent

Governs biometric data specificallyNot applicable

States protections for children's dataPartial

Security and accountability1 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationPartial

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Automation
Modalities: text
Processes biometrics: No
Policy last updated: Not stated
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other automation apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.