Is Relevance AI safe with your data?

Relevance AI

Relevance AI Pty

33/100

Poor disclosure · high confidence

Relevance AI earns an F (33/100) because it discloses little about its data practices.

Dealbreaker flag

D1.4: You grant to us (and our Personnel) a non-exclusive, royalty free, non-transferable, worldwide and irrevocable licence to use Client Data
D4.3: We may share or make available certain customer list information (such as your name, email address and other contact information) with third parties (i) so that we can better target ads and content to you across third party sites

#177

of 211 apps ranked

score · Automation avg 51

-18

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Relevance AI publishes a detailed collection and disclosure notice but says nothing about model training or opt-outs, keeps its strongest rights and transfer-safeguard language inside EU and Australia specific sections that most users never fall under, takes an irrevocable licence over client data, and reserves sharing of customer lists for ad targeting without a stated opt-out.

What Relevance AI's privacy policy and terms of service say about your data

No data minimization commitment

Relevance AI's policy contains no aggregation or de-identification commitment. Its only comparable text is a permission to use deidentified data, which is a licence to process rather than a promise to collect less.

Key rights sit in region-specific sections

Access, correction, transfer safeguards plus legal bases appear only in Section 12 Australia Specific Provisions or Section 13 EU and UK Specific Provisions. The global text offers just "reasonable steps to ensure that the overseas recipient does not breach applicable privacy laws" plus a purpose list with no legal bases.

Irrevocable licence plus ad sharing with no opt-out

The terms take an irrevocable worldwide licence over Client Data with no statement that the user owns outputs. The policy also reserves the right to share customer list information with third parties to target ads, with no opt-out attached to that sharing.

Retention disclaimer is not a deletion timeline

The policy states "we will have no responsibility to store or otherwise retain any User Data." That disclaims a duty to keep data rather than committing to delete it within any period.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Relevance AI privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsAdverse

Data-subject rights0 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatPartial

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingPartial

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing1 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementPartial

Does not sell or share data for advertising, or offers opt-outAdverse

Names a safeguard for international data transfersPartial

States a standard for government and law-enforcement accessPartial

Transparency1 of 4 disclosed

Discloses that you are interacting with AIPartial

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticePartial

Sensitive data and children0 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataSilent

Governs biometric data specificallyNot applicable

States protections for children's dataPartial

Security and accountability0 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationPartial

Names a certification or a privacy contactPartial

DisclosedPartialSilentAdverseNot applicable

Details

Category: Automation
Modalities: text
Processes biometrics: No
Policy last updated: Not stated
Region scored: Global / US-default
Last assessed: 2026-08-13

Documents examined

Other automation apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.