Is Pendo safe with your data?
Pendo
Pendo.io Inc.
Partial disclosure · high confidence
Pendo earns a C (55/100) because it discloses its data practices only in part.
Dealbreaker flag
- D1.4: grant and agree to grant to Pendo, its affiliates and their successors and assigns a perpetual, irrevocable, non-exclusive, royalty-free right and license (with right to sublicense)
#73
of 205 apps ranked
55
score · BI & analytics avg 45
+10
vs category average
Pendo discloses privacy rights and data practices with fair transparency but reserves perpetual sublicensable rights over user submissions, conducts training only on de-identified data with no raw-data training, limits sensitive data, and requires age 18 minimum.
What Pendo's privacy policy and terms of service say about your data
Training data practice
AI/ML functionality developed only post-de-identification; no raw personal data used for model training
Perpetual licence on submissions
User-submitted content assigned perpetual, irrevocable, sublicensable rights to Pendo in Terms of Use Section 5
Strong data subject rights
Full access, deletion, portability, correction, and objection rights with named mechanisms
International transfer safeguards
Adequacy decisions, standard contractual clauses, and EU-U.S. Data Privacy Framework compliance named
The area-by-area breakdown for Pendo is being prepared and will appear after its next scoring pass on the current rubric. The summary and highlights above reflect the latest assessment.
Details
- Category
- BI & analytics
- Modalities
- text
- Processes biometrics
- No
- Policy last updated
- 2024-11-04
- Region scored
- Global / US-default
- Last assessed
- 2026-06-21
Documents examined
Other bi & analytics apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.