Is Pendo safe with your data?

Pendo

Pendo.io Inc.

36/100

Weak disclosure · grade D is 35–47 · high confidence

Scored 36 ± 5 (range 31–41)

That range crosses the D/F cut, so read this app as D or F rather than firmly either. How we grade

Pendo earns a D (36/100) because it leaves much about its data practices unstated.

Dealbreaker flag

D1.4: grant and agree to grant to Pendo, its affiliates and their successors and assigns a perpetual, irrevocable, non-exclusive, royalty-free right and license (with right to sublicense)

#171

of 216 apps ranked

score · BI & analytics avg 49

-13

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Pendo's policy is clear about who it shares data with and offers a named opt-out from ad-related sharing, but its strongest rights, transfer and legal-basis language sits in region-specific notices, it names no retention period, and its terms claim a perpetual sublicensable licence over anything users submit.

What Pendo's privacy policy and terms of service say about your data

Perpetual licence over submissions

The terms of use take "a perpetual, irrevocable, non-exclusive, royalty-free right and license (with right to sublicense)" over any content or feedback a user submits, including the right to make derivative works and exploit it for any purpose, and state that such content will not be treated confidentially.

No retention period

Pendo says it retains personal information "to fulfill the purposes for which we collected it" and lists factors it weighs, but names no number of days, months or years and gives no deletion timeline after an account closes.

Rights depend on where you live

Access, correction and deletion are set out in the California notice, and portability appears only in the notice to European users, so the global default text offers nothing more than reviewing account information in Settings.

AI use disclosed, with a hedge

Analytics and service improvement "may be supported by machine learning, otherwise known as artificially intelligent, functionality", which Pendo says it develops only after de-identifying, aggregating and/or anonymizing information, "although sometimes it may appear that such functionality was developed in a way that is specific to you".

What the policy is silent or vague on

Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs
Not stated: data portability

Pendo privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inPartial

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights1 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatSilent

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing1 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementSilent

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersPartial

States a standard for government and law-enforcement accessSilent

Transparency1 of 5 disclosed

Discloses that you are interacting with AIPartial

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticePartial

Sensitive data and children0 of 4 disclosed

Discloses automated decisions and a human-review pathSilent

Limits the use of special-category dataPartial

Governs biometric data specificallySilent

States protections for children's dataPartial

Security and accountability0 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactPartial

DisclosedPartialSilentAdverseNot applicable

Details

Category: BI & analytics
Modalities: text
Processes biometrics: No
Policy last updated: 2024-11-04
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other bi & analytics apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.