Is Pendo safe with your data?

Pendo

Pendo.io Inc.

40/100

Weak disclosure · high confidence

Pendo earns a D (40/100) because it leaves much about its data practices unstated.

Dealbreaker flag

D1.4: grant ... a perpetual, irrevocable, non-exclusive, royalty-free right and license (with right to sublicense)

#160

of 211 apps ranked

score · BI & analytics avg 53

-13

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Pendo's public privacy policy is detailed on data categories, sharing recipients and California rights, but it is silent on AI training opt-outs, retention periods and breach notice, and its website terms take a perpetual sublicensable licence over anything users submit.

What Pendo's privacy policy and terms of service say about your data

Perpetual content licence

The Terms of Use take a "perpetual, irrevocable, non-exclusive, royalty-free right and license (with right to sublicense)" over anything users submit, an explicit reserved harm.

AI training disclosed but no opt-out

Pendo says machine-learning functionality is developed only after de-identifying or anonymizing information, yet names no opt-out mechanism and discloses no tier differences.

Rights are US-thin, EU-rich

Portability and the legal-bases table appear only in the Europe-only addendum, so the global default policy offers access, correction, deletion and a Do Not Sell opt-out but no portability right.

Retention and security stay vague

Retention is "to fulfill the purposes for which we collected it" with no number, security is "technical, organizational, and physical safeguards" with no named control, and breach notification is absent entirely.

What the policy is silent or vague on

Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs
Not stated: data portability

Pendo privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inPartial

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsAdverse

Data-subject rights2 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataPartial

Offers data portability in a usable formatSilent

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingDisclosed

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsPartial

Third-party sharing1 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementSilent

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersPartial

States a standard for government and law-enforcement accessPartial

Transparency1 of 4 disclosed

Discloses that you are interacting with AIPartial

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticePartial

Sensitive data and children0 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataPartial

Governs biometric data specificallyNot applicable

States protections for children's dataPartial

Security and accountability0 of 3 disclosed

Describes its security safeguardsPartial

Commits to breach notificationSilent

Names a certification or a privacy contactPartial

DisclosedPartialSilentAdverseNot applicable

Details

Category: BI & analytics
Modalities: text
Processes biometrics: No
Policy last updated: 2024-11-04
Region scored: Global / US-default
Last assessed: 2026-08-13

Documents examined

Other bi & analytics apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.