Is Gong safe with your data?
Gong
Gong.io Inc.
Partial disclosure · grade C is 48–59 · high confidence
Scored 58 ± 5 (range 53–63)
That range crosses the B/C cut, so read this app as B or C rather than firmly either. How we grade
Gong earns a C (58/100) because it discloses its data practices only in part.
Dealbreaker flag
- D1.1: including through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities (Legitimate Interests)
#43
of 216 apps ranked
58
score · Meeting intelligence avg 56
+2
vs category average
Gong's policy is detailed on data categories, rights and legal bases, but it reserves use of customer and user data to optimize its AI and machine learning capabilities under legitimate interests with no opt-out, sets no retention period, and gates its sale and sharing opt-out to California visitors.
What Gong's privacy policy and terms of service say about your data
AI improvement with no opt-out
Gong lists improving its products "including through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities" as a legitimate-interests purpose, and offers no mechanism to decline it.
No retention period
The policy keeps personal data "for as long as we deem it as reasonably necessary" and names no number of days, months or years. Terms do commit to deleting Customer Data after a 30-day post-termination export window.
Opt-out limited by location
Gong states it may have "sold" or "shared" network activity, geolocation, commercial information and inferences with analytics and advertising providers. The "Your Privacy Choices" toggle and Global Privacy Control route is offered to visitors accessing the site from California.
Security described without naming controls
The security section says only that Gong implements "systems, applications and procedures designed to secure your personal data", with no encryption standard, access-control model or breach-notification timeframe anywhere in the text. A named Data Protection Officer and EU-U.S. Data Privacy Framework certification are disclosed.
What the policy is silent or vague on
- Not stated: keeping user inputs out of model training
- Not stated: a way to opt out of training
- Not stated: whether training use differs by plan
- Not stated: shorter retention for AI conversation logs
Gong privacy rating
Details
- Category
- Meeting intelligence
- Modalities
- text, audio
- Processes biometrics
- No
- Policy last updated
- 2026-09-29
- Region scored
- Global / US-default
- Last assessed
- 2026-10-13
Documents examined
Other meeting intelligence apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.