Is Commure safe with your data?

Commure

Commure Inc.

16/100

Poor disclosure · high confidence

Commure earns an F (16/100) because it discloses little about its data practices.

Dealbreaker flag

D1.4: You grant to Commure a perpetual, non-exclusive, fully paid and royalty-free, transferable, sublicensable, worldwide license to use Your Content

#214

of 216 apps ranked

score · Healthcare avg 36

-20

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Commure's published terms grant the company a perpetual, sublicensable licence over user content and say almost nothing about training, retention, deletion, or security controls, while the privacy policy page returns no substantive text at all.

What Commure's privacy policy says about your data

Perpetual content licence

Users are told they own their data, then asked to grant Commure a perpetual, transferable, sublicensable, worldwide licence to use that content, plus the right to de-identify it and use it for any legal purpose.

The privacy policy URL that the terms repeatedly incorporate by reference returns only a heading and a mailing address, so the access, deletion, retention, transfer, and sharing commitments it is said to contain cannot be read by anyone.

AI is flagged but not scoped

The terms warn that AI outputs may be incomplete, inaccurate, or biased and place verification duties on the user, without identifying which services use AI or marking AI-generated content.

Named security contact, no named controls

A data security officer is named with a direct contact address, but the documents name no encryption, access-control, or certification standard, and set out no breach notification commitment.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Commure privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights0 of 5 disclosed

Grants a right to access your dataSilent

Grants a right to delete your dataSilent

Offers data portability in a usable formatSilent

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingPartial

Retention and deletion0 of 4 disclosed

States a retention period for your dataSilent

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing0 of 5 disclosed

Lists the categories of third parties it shares withPartial

References a sub-processor list or data processing agreementSilent

Does not sell or share data for advertising, or offers opt-outSilent

Names a safeguard for international data transfersSilent

States a standard for government and law-enforcement accessPartial

Transparency0 of 5 disclosed

Discloses that you are interacting with AIPartial

Marks AI-generated or synthetic outputSilent

Enumerates the categories of data it collectsPartial

Maps processing purposes to legal basesSilent

Is versioned and dated, with change noticePartial

Sensitive data and children0 of 4 disclosed

Discloses automated decisions and a human-review pathPartial

Limits the use of special-category dataSilent

Governs biometric data specificallySilent

States protections for children's dataPartial

Security and accountability1 of 3 disclosed

Describes its security safeguardsSilent

Commits to breach notificationSilent

Names a certification or a privacy contactDisclosed

DisclosedPartialSilentAdverseNot applicable

Details

Category: Healthcare
Modalities: text, audio
Processes biometrics: Yes
Policy last updated: 2025-11-18
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other healthcare apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.