Is Puzzle safe with your data?

Puzzle

Puzzle Financial, Inc.

27/100

Poor disclosure · high confidence

Puzzle earns an F (27/100) because it discloses little about its data practices.

#203

of 216 apps ranked

score · Finance avg 39

-12

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Puzzle's privacy policy covers website visitors and contact forms, names an email channel for access and deletion requests, and says nothing about whether customer data or uploads are used to train AI models.

What Puzzle's privacy policy and terms of service say about your data

No retention period

Personal information is kept "for the length of time needed to fulfill the purposes outlined in this Privacy Policy", with no number of days, months or years anywhere in the document.

Silent on AI and training

Neither the privacy policy nor the terms of service mentions AI models, machine learning, or whether uploaded data and connected third-party data sources feed model training, so there is no opt-out to point to.

No security specifics

The policy warns that information sent electronically "may not be secure" and names no encryption, access controls, certification or breach-notification commitment.

Do-not-sell promise is SMS-only

The commitment not to share, sell or rent data to third parties for marketing covers mobile numbers and SMS consent data; other personal information gets no equivalent pledge.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Puzzle privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights1 of 5 disclosed

Grants a right to access your dataDisclosed

Grants a right to delete your dataPartial

Offers data portability in a usable formatSilent

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingPartial

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing1 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementSilent

Does not sell or share data for advertising, or offers opt-outPartial

Names a safeguard for international data transfersSilent

States a standard for government and law-enforcement accessPartial

Transparency1 of 4 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesSilent

Is versioned and dated, with change noticePartial

Sensitive data and children1 of 3 disclosed

Discloses automated decisions and a human-review pathSilent

Limits the use of special-category dataSilent

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability0 of 3 disclosed

Describes its security safeguardsSilent

Commits to breach notificationSilent

Names a certification or a privacy contactPartial

DisclosedPartialSilentAdverseNot applicable

Details

Category: Finance
Modalities: text
Processes biometrics: No
Policy last updated: 2025-12-19
Region scored: Global / US-default
Last assessed: 2026-10-13

Documents examined

Other finance apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.