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C
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Glean

56/100

Partial disclosure · high confidence

Grade scaleA · 85–100B · 70–84C · 55–69D · 40–54F · 0–39

A strong website and business-operations privacy policy that explicitly excludes the AI product itself, so it stays silent on training, output ownership, and AI-log retention.

What the policy says

Scope excludes the product

The policy states it "does not apply to your use of our products and services (collectively, 'Solutions')," so it never addresses whether copilot inputs train models or who owns outputs. Those indicators are silent rather than adverse, which is why no dealbreaker applies.

Full data-subject rights

Section 10 grants access ("Right to Know"), deletion ("Right to Delete"), correction ("Right to Correct"), portability, and objection across GDPR, CCPA/CPRA, and LGPD, all exercisable via privacy@glean.com, with a 30-day response commitment.

Does not sell, named transfer safeguards

It states "Glean does not sell, and has not sold in the preceding 12 months, Personal Information" and relies on "Standard Contractual Clauses approved by the European Commission" plus EU-U.S. Data Privacy Framework certification. Both clauses appear verbatim in the snapshot.

Retention stays vague, no breach clause

Retention is described only as "as long as necessary to fulfill the legitimate business purposes," with no day-count or deletion-completion timeline. Section 6 lists generic physical, administrative, and technical safeguards but includes no breach-notification timeframe.

Score by area

Training-data use0 of 4 disclosed
Keeps user inputs out of model training, or makes training opt-inSilent
Names a way to opt out of or into trainingSilent
Says whether training use differs by plan or tierSilent
Lets the user keep ownership of generated outputsSilent
Data-subject rights5 of 5 disclosed
Grants a right to access your dataDisclosed
Grants a right to delete your dataDisclosed
Offers data portability in a usable formatDisclosed
Grants a right to correct your dataDisclosed
Grants a way to object to or opt out of processingDisclosed
Retention and deletion0 of 4 disclosed
States a retention period for your dataDisclosed
States a deletion timeline after closure or requestDisclosed
Sets a shorter retention for AI conversation logsSilent
Commits to collecting only the data it needsDisclosed
Third-party sharing4 of 5 disclosed
Lists the categories of third parties it shares withDisclosed
References a sub-processor list or data processing agreementSilent
Does not sell or share data for advertising, or offers opt-outDisclosed
Names a safeguard for international data transfersDisclosed
States a standard for government and law-enforcement accessDisclosed
Transparency3 of 4 disclosed
Discloses that you are interacting with AISilent
Marks AI-generated or synthetic outputNot applicable
Enumerates the categories of data it collectsDisclosed
Maps processing purposes to legal basesDisclosed
Is versioned and dated, with change noticeDisclosed
Sensitive data and children0 of 2 disclosed
Discloses automated decisions and a human-review pathNot applicable
Limits the use of special-category dataSilent
Governs biometric data specificallyNot applicable
States protections for children's dataDisclosed
Security and accountability1 of 3 disclosed
Describes its security safeguardsDisclosed
Commits to breach notificationSilent
Names a certification or a privacy contactDisclosed
DisclosedPartialSilentAdverseNot applicable

Details

Category
Enterprise copilot
Modalities
text
Processes biometrics
No
Policy last updated
2026-04-01
Region scored
Global / US-default
Assessed
2026-06-20
Read Glean's privacy policy

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.

Glean: grade C | AI App Trust & Transparency Index