Is Abridge safe with your data?

Clear about the AI

The terms state plainly that the service records audio from clinical encounters and then applies machine learning to produce a summary of the appointment, and the policy lists the categories of personal information collected alongside the recipients they go to.

Rights handed to the hospital

Where information reaches Abridge through a healthcare customer, the policy tells individuals to inquire with that customer directly rather than offering access, correction or deletion from Abridge itself, and the consumer rights section only says rights can be exercised by contacting us.

No retention period

Retention is described only as lasting while there is an ongoing legitimate business need, with no number of days, no deletion timeline after an account closes, and no shorter clock for transcripts or AI logs.

Security and sharing left vague

Safeguards are called appropriate administrative, physical and technical with no encryption, access control or certification named, breach notification to users is absent, advertising partners are listed with no statement that data is not sold or shared, and overseas transfers are flagged without naming any legal safeguard.