Is Pinecone safe with your data?

Pinecone

Pinecone Systems, Inc.

25/100

Poor disclosure · medium confidence

Pinecone earns an F (25/100) because it discloses little about its data practices.

#196

of 211 apps ranked

score · Data platform avg 45

-20

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Pinecone's privacy policy is minimalist on data subject rights, offering vague, conditional mechanisms primarily for EU residents, with no global transparency on model training, data security certifications, or breach notification procedures.

What Pinecone's privacy policy and terms of service say about your data

Training data silence

Policy completely silent on whether website user inputs train Pinecone models; notes only that B2B customer data is 'processed only as instructed' per DPA.

Rights gated to EU

Access, deletion, portability, correction, objection rights all stated only in 'Notice to European Users' section; global policy offers only vague 'contact us' mechanism.

Retention: vague indefinite standard

'We retain personal information for as long as necessary to fulfill the purposes for which we collected it', no concrete timeline, no minimization commitment.

No security certifications named

Policy states 'various physical, electronic and procedural safeguards' but names no ISO, SOC2, or security standard; only contact email privacy@pinecone.io for global users.

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Pinecone privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsSilent

Data-subject rights0 of 5 disclosed

Grants a right to access your dataPartial

Grants a right to delete your dataPartial

Offers data portability in a usable formatPartial

Grants a right to correct your dataPartial

Grants a way to object to or opt out of processingPartial

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestSilent

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing0 of 5 disclosed

Lists the categories of third parties it shares withPartial

References a sub-processor list or data processing agreementSilent

Does not sell or share data for advertising, or offers opt-outSilent

Names a safeguard for international data transfersPartial

States a standard for government and law-enforcement accessSilent

Transparency1 of 4 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesPartial

Is versioned and dated, with change noticePartial

Sensitive data and children0 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataSilent

Governs biometric data specificallyNot applicable

States protections for children's dataPartial

Security and accountability0 of 3 disclosed

Describes its security safeguardsSilent

Commits to breach notificationSilent

Names a certification or a privacy contactPartial

DisclosedPartialSilentAdverseNot applicable

Details

Category: Data platform
Modalities: text
Processes biometrics: No
Policy last updated: 2024-05-08
Region scored: Global / US-default
Last assessed: 2026-07-08

Documents examined

Other data platform apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.