Is Hightouch safe with your data?
Hightouch
Hightouch Inc.
Weak disclosure · high confidence
Hightouch earns a D (47/100) because it leaves much about its data practices unstated.
#127
of 211 apps ranked
47
score · Data platform avg 48
-1
vs category average
Hightouch discloses solid contractual data ownership, named sharing categories and a working sale opt-out link, but its privacy rights are all conditioned on residency, its AI terms sit in an off-snapshot addendum, and it names no retention number, no breach timeline and no concrete security controls.
What Hightouch's privacy policy and terms of service say about your data
Every user right is conditional
Access, deletion, portability and correction all sit behind "Depending on your location and the nature of your interactions with our Services, you may request the following", with portability adding "Where applicable". That is a conditional version of each right rather than an unconditional grant.
Content licence stays narrow
The ToS licence is non-exclusive, term-limited, non-sublicensable and bounded "solely to the extent necessary to provide the Site". Section 7.2 leaves title with the customer.
No adverse clauses found
Every adverse flag stays false. The AI, training, retention and deletion gaps in this snapshot are silence or off-document references, not explicit reservations of harmful behaviour, and the California denial table is a statistic rather than a refusal clause.
Change notice and EU representative are named
The policy commits to notice of material changes rather than relying on a bare last-updated date. It also names VeraSafe as its Article 27 representative, which is a real contact route beyond a deletion mailbox.
What the policy is silent or vague on
- Not stated: keeping user inputs out of model training
- Not stated: a way to opt out of training
- Not stated: whether training use differs by plan
- Not stated: a deletion timeline after closure or request
Hightouch privacy rating
Details
- Category
- Data platform
- Modalities
- text
- Processes biometrics
- No
- Policy last updated
- 2026-07-31
- Region scored
- Global / US-default
- Last assessed
- 2026-08-13
Documents examined
Other data platform apps
Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.