Is Chroma safe with your data?

Chroma

22/100

Poor disclosure · low confidence

Chroma earns an F (22/100) because it discloses little about its data practices.

#202

of 211 apps ranked

score · Data platform avg 45

-23

vs category average

Grade scaleA · 70–100B · 60–69C · 48–59D · 35–47F · 0–34

Chroma prohibits training on customer data unless explicitly permitted, but provides no opt-out mechanism and grants itself sublicensable content rights.

What Chroma's privacy policy and terms of service say about your data

Training: Opt-In Only, No Opt-Out

Unless expressly permitted by Customer, Chroma will not use Customer Data to train the artificial intelligence or machine learning models.

Sublicensable Content Rights

Customer grants Chroma the non-exclusive, worldwide, sublicensable right to use, copy, store, disclose, transmit, transfer, publicly display, modify, and create derivative works from Customer Data

Discretionary Post-Termination Deletion

After that 30 day period, Chroma will be under no obligation to store or retain the applicable Customer Data and may delete the applicable Customer Data at any time in our sole discretion.

Subprocessor Transparency

maintain a current list of Subprocessors at trychroma.com/subprocessors

What the policy is silent or vague on

Not stated: keeping user inputs out of model training
Not stated: a way to opt out of training
Not stated: whether training use differs by plan
Not stated: your ownership of generated outputs

Chroma privacy rating

Training-data use0 of 4 disclosed

Keeps user inputs out of model training, or makes training opt-inSilent

Names a way to opt out of or into trainingSilent

Says whether training use differs by plan or tierSilent

Lets the user keep ownership of generated outputsAdverse

Data-subject rights0 of 5 disclosed

Grants a right to access your dataSilent

Grants a right to delete your dataSilent

Offers data portability in a usable formatSilent

Grants a right to correct your dataSilent

Grants a way to object to or opt out of processingSilent

Retention and deletion0 of 4 disclosed

States a retention period for your dataPartial

States a deletion timeline after closure or requestPartial

Sets a shorter retention for AI conversation logsSilent

Commits to collecting only the data it needsSilent

Third-party sharing2 of 5 disclosed

Lists the categories of third parties it shares withDisclosed

References a sub-processor list or data processing agreementDisclosed

Does not sell or share data for advertising, or offers opt-outSilent

Names a safeguard for international data transfersPartial

States a standard for government and law-enforcement accessPartial

Transparency2 of 4 disclosed

Discloses that you are interacting with AISilent

Marks AI-generated or synthetic outputNot applicable

Enumerates the categories of data it collectsDisclosed

Maps processing purposes to legal basesSilent

Is versioned and dated, with change noticeDisclosed

Sensitive data and children1 of 2 disclosed

Discloses automated decisions and a human-review pathNot applicable

Limits the use of special-category dataPartial

Governs biometric data specificallyNot applicable

States protections for children's dataDisclosed

Security and accountability0 of 3 disclosed

Describes its security safeguardsSilent

Commits to breach notificationSilent

Names a certification or a privacy contactSilent

DisclosedPartialSilentAdverseNot applicable

Details

Category: Data platform
Modalities: text
Processes biometrics: No
Policy last updated: 2024-10-02
Region scored: Global / US-default
Last assessed: 2026-07-08

Documents examined

Other data platform apps

Each grade reflects our analysis of what an app states in its public privacy policy and terms as of the assessment date. It measures the transparency of those documents, not the company's actual data practices, security, or compliance. Grades are our opinion, offered for general information. Full disclaimer.